Logistics CRM Software Market Size, Share, Growth, and Industry Analysis, By Type (Local, Cloud-based), By Application (Large Enterprises, SMEs) and Regional Insights and Forecast to 2032

Updated On: 10 June 2024

LOGISTICS CRM SOFTWARE MARKET REPORT OVERVIEW

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The global logistics CRM software market size expanded rapidly in 2022 and will grow substantially by 2029, exhibiting a prodigious CAGR during the forecast period.

Logistics CRM (Client Relationship Management) software is a kind of a software designed to ease up as well as to optimize communications between clients of the logistics firms and these firms. It allows the centralized gathering of customer data, communication platforms and operations to further the goal of better effectiveness and customer satisfaction. The feature of software is a great assistance in performing order tracking, shipment management, invoicing, and customer support in a single place. Through information consolidation and another repetition button, it could help manage the client relationships perfectly, improve response times as well as deliver personalized services pleasingly. Moreover, it typically incorporates analytics tools for trend identification, demand forecasting, data-driven decisions and so forth as well. Thus, logistics CRM software performs an important function in the logistics industry since it allows for multi-purpose collaboration, prevent mistakes and as an effect results in higher performance of all workers and leading to customer satisfaction.

The Logistics CRM Software market has been renowned in the previous years because of several different factors, including globalization, digitization and growth in demand for efficient supply chain management. Logistic CRM software assists enterprises to organize their business, interface with customers and so the productivity will be better in the logistics and transport industry. The rapid development of the market is driven by the fact that supply chains are being changing more and more since the era of globalization. The requirement for sophisticated CRM solutions by companies that expand overseas grows as they have to execute more intricate networks of suppliers, vendors, and clients. CRM software package offers real-time tracking, inventory management and communication as well as various other tools along the supply-chain of companies that allow to optimize their operations quicker and meet customers' demands accurately. Another factor influencing the market escalation is the rising adoption of digital technologies in logistics units. E-commerce and digital platforms have been facilitating the spread of e-commerce and the need for last-mile delivery companies to digitize their logistics processes and provide customer engagement.

COVID-19 Impact: Market Growth Restrained by Pandemic due to Supply Chain Disruptions

The global COVID-19 pandemic has been unprecedented and staggering, with the market experiencing lower-than-anticipated demand across all regions compared to pre-pandemic levels. The sudden market growth reflected by the rise in CAGR is attributable to market’s growth and demand returning to pre-pandemic levels.

The COVID-19 pandemic has provided a significant impediment to the market of the Logistics CRM Software by provoking a wide range of negative outcomes. During supply chain failures, businesses in logistics were unable to keep their functions, thus resulting in less demand for CRM software solutions. Many of the logistics industry businesses had to opt for cost cutting policy that affected their investment in new technology hence this was a major barrier to implementation of the CRM software. In addition, the economy was under severe strain due to the uncertainty of COVID, and this resulted in delays and cancelation of software projects as companies aimed at survival rather than the expansion. Besides, remote work arrangements and travel restrictions had sales as well as the project implementation slowed down such as for CRM vendors that caused the market growth to become slower.

LATEST TRENDS

"Growing Emphasis on Automation to Drive Market Growth"

Logistics CRM software market is undergoing several changes over the recent time. There is a rising trend of automation and integration of CRM technology which is developed with a precise aim to improve the efficiency of the logistics industry. This includes features such as automated order tracking, real-time inventory management, and efficient channels of communication between logistics suppliers and their clients. Furthermore, the biggest trend observed is a shift toward cloud-based CRM solutions offering flexibility, affordability, and flexibility to be accessed from anywhere globally which is quite useful for logistics companies that operate worldwide. Cloud platforms also allow easy integrations of ERP, TMS, and WMS systems with other key tools so that all operations can run within a unified system. Also, the sophisticated analytics and predictive model is something that the CRM software users today are seeking after. Logistics companies are using data-based insights to better design routes, predict demand, and enhance overall efficiency of logistics operations.

LOGISTICS CRM SOFTWARE MARKET SEGMENTATION

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By Type

Based on type the global market can be categorized into Local, Cloud-based.

• Local: Local Logistics CRM Software: Local CRM logistics involves the use of CRM software that has been installed on the company’s servers or computers. It ensures that the hardware or software components are not third-party controlled allowing the existence of proper architecture for business projects. While it may need an initial large funding to set up the infrastructure as well as for maintenance and updates, it could ensure high reliability for organizations.

• Cloud-based: The new generation cloud-based logistic CRM system runs on remote servers which are connected to the Internet with the Internet feeds. This platform offers a greater flexibility since it can be accessed from anywhere with an available internet connection. Another advantage of cloud-based solutions has been their scalability as cloud providers enable companies to scale up or down the resources according to demand.

By Application 

Based on application the global market can be categorized into Large Enterprises, SMEs.

• Large Enterprises: Large logistics corporations frequently deal with a complex system that is built on several departments, locations, and acres. CRM software is an effective tool for managing all these operational aspects and guides in the centralizing of customer data, communication streamlining through various teams, tracking, manage the inventory, as well as analyzing performance metrics.

• SMEs: Small and medium-sized entities in logistics have special problems while trying to organize their affairs with the given circumstances such as limited resources and manpower. CRM systems designed for small-medium enterprises not only are quite accessible but also provide appropriate solutions adapted to their unique requirements. Such solutions are usually comprised of features that include customer calls management, order status tracking, scheduling, invoicing, and reporting.

DRIVING FACTORS

"Rise in E-Commerce and Omnichannel Retailing to Boost the Market"

The e-commerce sector, with its exponential growth and the shift to omnichannel retailing, has changed the nature of logistics operations. Customers, who expect faster deliveries and flawless interactions with different channels, are being served by logistics companies who utilize logistics CRM software to control and supervise all steps of their interaction with customers, from placing an order to delivery and, of course, post-sale support. Supply chains are being made more complex with the variety of stakeholders involved and the interaction of different modes of transportation and global networks. CRM software for logistics companies offers various tools that help to overcome the complexity of the issues and by providing better means of communication, collaboration, and coordination among the stakeholders, thereby improving efficiency and reducing costs.

"Increasing Focus on Data Governance and Compliance to Expand the Market"

Modern day customers anticipate that every step of their shipments should be real-time trackable and traceable across all modes of transportation. Logistic CRM systems are provided with powerful tracking and monitoring features, which enables companies to deliver the required factual and current information to their customers, this also results in better asset utilization for them and optimal usage of routes. In any market that is competitive, satisfying the customer is a priority for logistic companies. Through its CRM software, businesses find it easier to oversee, prioritize, and take action on how to handle their customers' relationships by keeping their data gathered in one place, communicating with the customers in a personalized manner, and tackling issues efficiently. Enhanced customer experience coupled with greater satisfaction causes customers to remain with the brand and as a consequence, the company earns more. Combination of Artificial Intelligence (AI) and Internet of Things (IoT) technologies with CRM software further drives logistics CRM software market growth.

RESTRAINING FACTORS

"Complexity of Integration to Impede Market Growth"

One of the most notable problems is the fact that the integration with the previous systems is complex. In this regard, the majority of freight forwarding companies utilize systems which have gradually become anchored in every process that these businesses undertake, during their operations. Implementing the latest CRM software to connect with the other existing systems requires extensive customization and adaptation, which may be stressful and time-consuming, thus having a chance of interfering with the procedural workflows, too. This complexity frequently becomes a cause of avoidance for businesses unready to make the integration attempt which consequently slows the adoption and hinders the expansion of the specific market.

LOGISTICS CRM SOFTWARE MARKET REGIONAL INSIGHTS

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"North America Dominating the Market due to Presence of a Large Consumer Base"

The market is primarily segregated into Europe, Latin America, Asia Pacific, North America, and Middle East & Africa.

North America has emerged as the most dominant region in the global logistics CRM software market share.  The region is the house of fully- developed logistics industry that includes several areas including transportation, warehousing and distribution. This complexity in the industry makes cutting-edge CRM systems highly demanded to keep in check the intricacies of customer connection along with operational methods. The technical infrastructure and the culture of innovation in North America are also strong, paving the way for the development and adoption of cutting-edge CRM technologies. Competitive edge technologies are heavily invested by regional companies in order to strengthen the customer experience and improve customer satisfaction.

KEY INDUSTRY PLAYERS

"Key Industry Players Shaping the Market through Innovation and Market Expansion"

The logistics CRM software market is significantly influenced by key industry players that play a pivotal role in driving market dynamics and shaping consumer preferences. These key players possess extensive retail networks and online platforms, providing consumers with easy access to a wide variety of wardrobe options. Their strong global presence and brand recognition have contributed to increased consumer trust and loyalty, driving product adoption. Moreover, these industry giants continually invest in research and development, introducing innovative designs, materials, and smart features in logistics CRM software, catering to evolving consumer needs and preferences. The collective efforts of these major players significantly impact the competitive landscape and future trajectory of the market.

List of Market Players Profiled

• SYSCON INFOTECH (India)
• Dquip (India)
• Freshsales (U.S.)
• Linbis (U.S.)
• Magaya (U.S.)

INDUSTRIAL DEVELOPMENT

March 2022: Oracle Cloud Infrastructure introduced additional features and offerings to provide users even more flexibility. Additionally, the company would offer flexible core infrastructure services to customers with the launch, drastically reducing costs by automatically altering resources to suit application needs.

REPORT COVERAGE

The study encompasses a comprehensive SWOT analysis and provides insights into future developments within the market. It examines various factors that contribute to the growth of the market, exploring a wide range of market categories and potential applications that may impact its trajectory in the coming years. The analysis takes into account both current trends and historical turning points, providing a holistic understanding of the market's components and identifying potential areas for growth.

The research report delves into market segmentation, utilizing both qualitative and quantitative research methods to provide a thorough analysis. It also evaluates the impact of financial and strategic perspectives on the market. Furthermore, the report presents national and regional assessments, considering the dominant forces of supply and demand that influence market growth. The competitive landscape is meticulously detailed, including market shares of significant competitors. The report incorporates novel research methodologies and player strategies tailored for the anticipated timeframe. Overall, it offers valuable and comprehensive insights into the market dynamics in a formal and easily understandable manner.